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Privacy Policy for Your Malaysia Account

Our Privacy Policy explains how we collect, use, store and share personal data when you open an account, enter the lobby, use wallet tools, or contact us for…

Account data handlingCookie choicesWallet record usePrivacy request paths
royal188 Privacy Policy for Your Malaysia Account
HELP CHANNELS

Privacy Help Through Local Channels

Privacy questions should reach the right team without you repeating private details in public chats or social feeds.

Live chat privacy route Use live chat for quick privacy routing, not for sharing full identity files.
Email data request Send detailed privacy requests by email when you need a written trail.
Wallet record check Ask support to compare wallet entries when a receipt and account history do not…
ACCOUNT SAFETY

Data Handling Inside royal188

We treat privacy as part of account operation, not a side document. Each account action can create data, from login signals to wallet receipts, game session records and support transcripts.

Account details

We collect profile details needed to open and maintain your account, such as contact data and login credentials. When you change your phone or email, we keep change records to protect account access.

Cookie controls

Cookies help remember session status, language preference and device checks. You can adjust browser settings, but some cookies are needed for login, wallet pages and fraud checks to work correctly.

Payment data

Touch 'n Go, GrabPay, Boost dan FPX references are used to match deposits, withdrawals and support cases. We do not store full banking credentials, and access to payment records is restricted by role.

Security checks

We monitor login attempts, device signals and unusual account activity to protect your profile. These checks help us spot account sharing, wrong-password patterns and wallet actions that need manual confirmation.

Retention periods

We keep account and wallet records only for operational, legal and dispute needs. When a record is no longer needed, we delete it, anonymise it, or separate it from active account tools.

Your requests

You can ask to view, correct or delete personal data where the law allows. We may verify your identity first, then explain what action was taken or why a record must be retained.

Common Malaysia Privacy Questions

These answers explain how our Privacy Policy works in everyday account situations. They cover the data we collect, why wallet and login records matter, how cookie choices affect access, and how you can reach us. If your request is specific to a payment reference or account event, include the date and channel so we can trace it accurately.

We collect data needed for your account, such as contact details, login records, device signals, wallet references and support messages. We also keep activity records that help us secure access and answer privacy requests.

Wallet references help us match account history with Touch 'n Go, GrabPay, Boost dan FPX activity. We use them for reconciliation, support queries, dispute checks and record duties, not for selling your personal data.

Yes. Contact support with your account contact details and the type of data you want. We may verify your identity before sharing records, then provide what we can under the law that applies.

If your phone, email or profile data is wrong, contact us through chat or email. We may ask for matching details before making changes, so your account is not altered by another person.

Cookies can remember login status, language choice and device checks. You can manage them in your browser, but blocking required cookies may affect account access, wallet pages and security checks.

Retention depends on the record type and legal need. Account, wallet and support records may be kept for operational checks, disputes or required duties, then deleted or anonymised when no longer needed.

Use live chat for routing or email for detailed privacy requests. Include your account contact, request type and any relevant payment reference, so we can locate the record and respond clearly.